RETURNS & WARRANTY
intex.co.nz orders can be returned for any reason within 30 days of the delivery date. Simply set up your return and mail your intex.co.nz order back to us.
HOW DO I RETURN MY INTEX.CO.NZ ORDER?
Start your online return by clicking the button below and following the on-screen prompts. You'll receive a pre-addressed return label that can be used to ship your product back to us.
intex.co.nz orders can't be returned to Intex retail partner stores. See below ‘Store Returns’ for more information.
If your order was delivered more than 30 days ago, you must contact us before starting your online return.
After your return is received, allow four business days for us to process your return and submit a replacement or refund to your original form of payment.
intex.co.nz orders can be returned online for any reason within 30 days of the delivery date. Follow the process above. After 30 days, you can still return your order for a full refund as long as products are unworn, unwashed or have workmanship/material flaws. Some restrictions apply.
For more information, please visit Intex Three-Fold Guarantee (link).
We can't accept Intex product purchased at an Intex retail partner store. See below ‘Store Returns’ for more information.
Product with a workmanship or material flaw can be returned if the product was manufactured less than 12 months ago. Some Intex products have specific written guarantees and warranties. Please read the label, hang tag or warranty card for specific guidelines and return information.
Purchases made at a Intex retail partner stores (Plasterboard Outlets, Hardware stores, Power Tool stores etc) must be returned to the store.
If the store is unable to assist you, please contact us (link).